Anti-Spam & Calling Policy
Defines opt-out handling, suppression expectations, and respectful outbound communication standards.
On this page (tap to expand)
Procurement summary (tap to expand)
Operational policy aligned to anti-spam and consumer protection expectations; essential for dialler platforms.
- Prompt opt-out honouring and suppression list hygiene
- No deceptive scripts or harassment
- Abuse detection and enforcement rights
- Maintain enforcement mechanisms to reduce spam and misuse
1. Opt-out & Suppression
Customers must honour opt-out requests promptly and maintain suppression lists to prevent re-contacting individuals who have opted out.
2. Respectful Contact Standards
- No harassment, threats, or coercion
- No deceptive identity or misleading representations
- Calling windows and local rules must be respected
3. Enforcement
Capantra may review usage patterns for abuse prevention and suspend accounts where necessary to mitigate harm or comply with law.
Versioning & change log
Current version: v0.2
- Added enterprise procurement summary section
- Added change log and versioning
- Clarified AU/US/EU scope and responsibilities
- Initial policy draft published
Policies may be updated for regulatory, security, or product reasons. Material changes will be communicated where required.
This policy is provided for transparency and does not constitute legal advice.
1. Opt-out & Suppression
Customers must honour opt-out requests promptly and maintain suppression lists to prevent re-contacting individuals who have opted out.
2. Respectful Contact Standards
- No harassment, threats, or coercion
- No deceptive identity or misleading representations
- Calling windows and local rules must be respected
3. Enforcement
Capantra may review usage patterns for abuse prevention and suspend accounts where necessary to mitigate harm or comply with law.
Versioning & change log
Current version: v0.2
- Added enterprise procurement summary section
- Added change log and versioning
- Clarified AU/US/EU scope and responsibilities
- Initial policy draft published
Policies may be updated for regulatory, security, or product reasons. Material changes will be communicated where required.
This policy is provided for transparency and does not constitute legal advice.