Acceptable Use Policy
Defines prohibited conduct and responsible usage requirements for dialling, messaging, data, and platform access.
On this page (tap to expand)
Procurement summary (tap to expand)
Sets enforceable guardrails to prevent misuse (spam, harassment, fraud), supporting platform integrity and regulatory alignment.
- Prohibits unlawful or abusive communications
- Requires opt-out and suppression compliance
- Allows suspension for suspected misuse
- Maintain monitoring for abuse signals and act to reduce harm
1. General Requirements
You must use the Services lawfully and responsibly. You are responsible for ensuring your campaigns, calling practices, scripts, and data sources comply with applicable laws.
2. Prohibited Activities
- Spam, robocalls, or automated harassment without lawful basis
- Harassment, intimidation, threats, or discriminatory conduct
- Fraud, misrepresentation, or deceptive caller identity
- Circumventing opt-outs, suppression lists, or Do Not Call requirements
- Uploading unlawful data or violating third-party rights
3. Enforcement
Capantra may suspend or terminate access where necessary to prevent harm, investigate misuse, comply with law, or enforce these policies.
Versioning & change log
Current version: v0.2
- Added enterprise procurement summary section
- Added change log and versioning
- Clarified AU/US/EU scope and responsibilities
- Initial policy draft published
Policies may be updated for regulatory, security, or product reasons. Material changes will be communicated where required.
This policy is provided for transparency and does not constitute legal advice.
1. General Requirements
You must use the Services lawfully and responsibly. You are responsible for ensuring your campaigns, calling practices, scripts, and data sources comply with applicable laws.
2. Prohibited Activities
- Spam, robocalls, or automated harassment without lawful basis
- Harassment, intimidation, threats, or discriminatory conduct
- Fraud, misrepresentation, or deceptive caller identity
- Circumventing opt-outs, suppression lists, or Do Not Call requirements
- Uploading unlawful data or violating third-party rights
3. Enforcement
Capantra may suspend or terminate access where necessary to prevent harm, investigate misuse, comply with law, or enforce these policies.
Versioning & change log
Current version: v0.2
- Added enterprise procurement summary section
- Added change log and versioning
- Clarified AU/US/EU scope and responsibilities
- Initial policy draft published
Policies may be updated for regulatory, security, or product reasons. Material changes will be communicated where required.
This policy is provided for transparency and does not constitute legal advice.