Telecommunications Compliance Policy
Explains how Capantra supports compliant outbound operations and outlines customer obligations across AU, US, and EU.
On this page (tap to expand)
Procurement summary (tap to expand)
Positions Capantra as compliance-supporting infrastructure (not a compliance certifier) with tools for consent/opt-out and accountability.
- Customer remains responsible for consent and lawful basis
- Platform supports opt-out management and audit trails
- Abuse prevention measures may trigger review/suspension
- Provide product affordances to support compliance operations (logging, permissions, suppression)
1. Purpose
Capantra is designed to support compliant outbound operations through controls and visibility. Capantra does not provide compliance certification and does not guarantee that customer use is compliant.
2. Customer Obligations
- Obtain consent where required and maintain evidence of consent
- Respect Do Not Call registries and opt-out requests
- Comply with calling hours and identification rules where applicable
- Ensure scripts and practices comply with consumer protection laws
3. Platform Support Features
- Disposition logging and auditability
- Role-based access controls
- Opt-out and suppression-list compatible workflows (where implemented)
Versioning & change log
Current version: v0.2
- Added enterprise procurement summary section
- Added change log and versioning
- Clarified AU/US/EU scope and responsibilities
- Initial policy draft published
Policies may be updated for regulatory, security, or product reasons. Material changes will be communicated where required.
This policy is provided for transparency and does not constitute legal advice.
1. Purpose
Capantra is designed to support compliant outbound operations through controls and visibility. Capantra does not provide compliance certification and does not guarantee that customer use is compliant.
2. Customer Obligations
- Obtain consent where required and maintain evidence of consent
- Respect Do Not Call registries and opt-out requests
- Comply with calling hours and identification rules where applicable
- Ensure scripts and practices comply with consumer protection laws
3. Platform Support Features
- Disposition logging and auditability
- Role-based access controls
- Opt-out and suppression-list compatible workflows (where implemented)
Versioning & change log
Current version: v0.2
- Added enterprise procurement summary section
- Added change log and versioning
- Clarified AU/US/EU scope and responsibilities
- Initial policy draft published
Policies may be updated for regulatory, security, or product reasons. Material changes will be communicated where required.
This policy is provided for transparency and does not constitute legal advice.