Terms of Service

1. Introduction

These Terms of Service govern your access to and use of the Capantra platform, including software, applications, dialling systems, dashboards, APIs, and related services.

By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, you must not use the Services.

2. Eligibility & Authority

• You must be at least 18 years old to use the Services.
• If you use the Services on behalf of an organisation, you represent that you have authority to bind that organisation.

3. Services Overview

Capantra provides outbound infrastructure tools including dialling, sales performance analytics, and market-specific modules.

Capantra does not provide legal advice, compliance certification, or campaign approval.

4. Customer Responsibilities

• Ensure outbound activity complies with applicable laws and regulations.
• Obtain and document valid consent where required.
• Maintain suppression lists and honour opt-outs.
• Manage access credentials and role permissions.
• Ensure legality and accuracy of data uploaded or processed via the Services.

5. Prohibited Use

• Unlawful, deceptive, harassing, or abusive communications.
• Bypassing Do Not Call registries, opt-outs, or consent requirements.
• Spam, robocalls, or automated harassment without lawful basis.
• Misrepresentation of caller identity where prohibited.

6. Intellectual Property

Capantra retains all rights, title, and interest in the Services.

Customers retain ownership of their data and grant Capantra a limited right to process data solely to provide and improve the Services.

7. Availability & Modifications

Services are provided as-is and as-available.

Capantra may update features for security, compliance, or performance reasons and will provide reasonable notice of material changes where practical.

8. Limitation of Liability

To the maximum extent permitted by law, Capantra is not liable for indirect, incidental, special, or consequential damages.

Total liability is limited to fees paid in the preceding 12 months, subject to non-excludable rights under applicable law.

9. Suspension & Termination

Capantra may suspend or terminate access to prevent harm, address abuse, comply with law, or where a customer materially breaches these Terms.

10. Governing Law

Governing law and venue may depend on the contracting entity and customer location.

Unless otherwise agreed in writing: Australia (Western Australia), United States (Delaware), and EU (Ireland).

Versioning & change log

Policies may be updated for regulatory, security, or product reasons. Material changes are communicated where required.