Privacy Policy

1. Scope

This Policy describes how Capantra handles personal information.

It is designed to align with the Australian Privacy Act 1988 (Cth), relevant US state privacy laws (including CCPA/CPRA where applicable), and GDPR.

2. Information We Process

• Account details (name, email, role, authentication signals).
• Call and activity metadata (timestamps, outcomes, dispositions).
• Usage analytics and diagnostic logs.
• Customer-provided data processed within the Service.
• We do not sell personal data.

3. How We Use Information

• Provide, maintain, and improve the Services.
• Security, fraud prevention, and abuse detection.
• Customer support and service communications.
• Compliance with legal obligations.

4. Legal Basis (GDPR)

Where GDPR applies, Capantra processes personal data based on contractual necessity, legitimate interests, and/or consent where required by law.

5. Security

Capantra implements technical and organisational measures including encryption in transit and at rest, role-based access controls, logging, and incident response procedures.

6. Retention

Personal information is retained only as long as needed for legitimate business purposes, contractual performance, or legal obligations, then deleted or de-identified where feasible.

7. International Transfers

Data may be processed outside your jurisdiction. Where required, lawful safeguards such as SCCs or equivalent mechanisms are used.

8. Your Rights

Depending on jurisdiction, individuals may have rights to access, correct, delete, restrict processing, object, and request portability.

Capantra responds within legally required timeframes.

9. Contact

Privacy enquiries and requests: privacy@capantra.com

Versioning & change log

Policies may be updated for regulatory, security, or product reasons. Material changes are communicated where required.